Can we help you with your council tax?

This tool will ask you a set of questions to help you find out whether you are exempt from having to pay council tax or you are eligible for a discount or reduction in your bill.

If you need help from one of our advisers call 0800 085 7145 or visit www.cas.org.uk/bureaux


There are four possible outcomes:

  • You may be able to claim an exemption
  • You may be able to claim a discount
  • You may be able to claim a reduction
  • You may not be able to claim any of the above

If you get an exemption from council tax, you normally won’t have to pay anything to your council tax and water and sewerage charges, unless you are on a water meter.

If you get a discount on your council tax, you will have to pay something to both your council tax and water and sewerage charges (e.g. For a single occupancy discount you may have to pay 75% of the council tax charge and 75% of the water and sewerage charges)

If you get a council tax reduction the amount you will have to pay depends on your savings and income. Even if you get a council tax reduction because of low income and savings you will still have to pay for at least 75% of the water and sewerage charges


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